Refund policy

At Apex Visors, we want you to be confident in your purchase. This policy explains when a return, replacement, repair or refund may be available for a product that is faulty, damaged, incorrectly supplied or otherwise does not comply with applicable consumer law.

Faulty, damaged or incorrect products

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you may be entitled to choose a refund or replacement. If the problem is minor, we may provide a repair, replacement or other appropriate remedy within a reasonable time. Other remedies may also be available under applicable law.

Please inspect your order as soon as practical after delivery. If the product arrives damaged, faulty, materially different from its description or is not the item ordered, contact us with your order number, a description of the issue, and clear photographs. No time limit stated in this policy excludes or restricts your statutory consumer rights.

Starting a return

To request a return, contact:

Email: 

Please include your order number, the item you wish to return and the reason for the return. If the item is damaged, faulty or incorrect, include clear photographs where reasonably possible. We will provide return instructions and the applicable return address. Do not send products to an address shown on a shipping label without first receiving return instructions.

Return shipping

Where a product is confirmed to be faulty, damaged on arrival, incorrectly supplied or otherwise fails to meet a consumer guarantee, Apex Visors will cover or reimburse reasonable return costs as required by law.

Refunds

Returned products will be inspected after arrival. Approved refunds will be made to the original payment method. We aim to process an approved refund within 10 business days after inspection. Your bank or payment provider may require additional processing time.

Refunds for products that fail to meet a consumer guarantee will be handled in accordance with applicable law and will not be reduced by an unauthorised restocking or processing fee.

Order cancellations

Contact us promptly if you need to cancel or change an order. We will try to assist, but an order cannot always be changed once processing or dispatch has begun. If the order has already shipped, the applicable return process will apply.