Shipping policy

This Shipping Policy applies to orders placed through the Apex Visors online store.

Order processing

We aim to process in-stock orders within 3 business days, excluding weekends and public holidays. This is an estimate, not a guaranteed dispatch time. Launches, promotions, high order volumes, address checks or other exceptional circumstances may require additional time.

Pre-order or back-order items will display an estimated dispatch period on the product page or order confirmation where available. If an order contains both in-stock and pre-order items, the order may be held and shipped together unless we advise otherwise.

Shipping destinations and rates

We ship to the destinations available at checkout. Shipping services, rates and any free-shipping promotion will be shown before payment. Some locations, products or services may be unavailable due to carrier, customs, sanctions, safety or regulatory restrictions.

Delivery estimates

Any delivery window shown at checkout or in an order confirmation begins after dispatch and is an estimate only. Customs processing, peak periods, severe weather, carrier disruptions, remote-area delivery and other events outside our reasonable control may cause delays.

Nothing in this policy limits rights that apply where goods are not supplied within an agreed or reasonable time.

Tracking

Where tracking is available, we will send tracking details after dispatch. Tracking can take time to activate. Customers are responsible for monitoring tracking and arranging collection or redelivery when required by the carrier.

Delivery address

Provide a complete and accurate address at checkout. Contact us immediately if an address is incorrect. We will try to help, but cannot guarantee changes after processing or dispatch.

If a parcel is returned because the address supplied was incomplete or incorrect, delivery was refused, or it was not collected, we will contact you. To the extent permitted by law, additional shipping costs may apply before redelivery. This does not apply where the return was caused by our error or a failure to meet a consumer guarantee.

Customs, duties and import taxes

For international orders, the recipient is responsible for import duties, taxes, brokerage fees and customs charges unless checkout expressly states they are included. These charges are imposed by destination authorities and are not controlled by Apex Visors. Customs delays do not automatically entitle an order to cancellation, but mandatory consumer rights remain unaffected.

Customers are responsible for confirming that a product may lawfully be imported and used in the destination. If a parcel is rejected or returned by customs because of a destination restriction, we will handle it under applicable law and may deduct unrecoverable costs from any refund that is not required by law, where legally permitted.

Lost, delayed or damaged parcels

If tracking has not updated for an unusual period, a parcel is materially overdue, or the parcel arrives damaged, contact us promptly with your order number and relevant photographs. We will investigate with the carrier and provide a remedy where required by law.

Do not discard damaged packaging until we confirm it is no longer needed for the carrier investigation. A carrier’s “delivered” scan does not automatically determine your legal rights; we will consider the available evidence and applicable law.

Split shipments

An order may arrive in more than one parcel. If so, separate tracking information may be provided. You will not be charged additional shipping solely because we decide to split an order after purchase.

Contact

Store: Apex Visors

Email: Support@apexvisors.co